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Shipping & Returns

Shipping Policy

Free Shipping
We offer free standard shipping on all Carloo orders within the 48 contiguous U.S. states (only)! Orders are shipped within 1-3 business days via UPS Ground or United States Postal Service (USPS). We are located in Oakland, California, so standard shipping times vary depending on your location. It can be as little as 2 business days in California or up to 7 business days to the East Coast.

Expedited Shipping
If you need a Carloo by a specific date, contact us at info@thecarloo.com and we'll see if faster shipping can be arranged for an additional fee to meet your timeline and budget. Orders are shipped within 1-3 business days. We've found that UPS is the most affordable option for expedited shipping. Here are some EXAMPLES for reference (exact prices vary based on date and location):
- UPS 3 Day Select®: $5 expedited delivery fee per Carloo
- UPS 2nd Day Air®: $16 expedited delivery fee per Carloo
- UPS Next Day Air Saver®: $40 expedited delivery fee per Carloo

If you want to do some research on shipping costs to your location, we ship from 5627 Telegraph Ave, Ste 156, Oakland CA 94609 and a single Carloo shipping box is approximately 14" x 14" x 5" and weighs 4 lbs.

Local pick up
If you're located near Oakland, California and interested in picking up a Carloo, contact us at info@thecarloo.com and we'll see if it can be arranged.

Note:
- Orders are shipped out within 1-3 business days.
- Shipping & delivery times are approximate and may be delayed due to national holidays, severe weather conditions, other natural disasters or emergencies.
- Right now we are not shipping beyond the 48 contiguous U.S. states. If you are interested in purchasing a Carloo and shipping it anywhere else (like Alaska, Hawaii, U.S. territories or international destinations), contact us at info@thecarloo.com.

Return Policy / Warranty

Every Carloo has a 30 day money back guarantee.  

We hope you love your Carloo as much as we do, however, we know life isn't always perfect.  If you are not fully satisfied with your Carloo for up to 30 days after delivery, you can return it to us for a refund. You are responsible for return shipping charges.


To return a Carloo:
  • Send an email to returns@thecarloo.com within 30 days of  your Carloo being delivered
  • In your email, let us know the reason for the return and if the Carloo has been used
  • We will send you a return authorization number
  • You return the Carloo to: Carloo LLC, 5627 Telegraph Ave, Ste 156, Oakland, CA 94609

Your return must:
  • Include the product in its original packaging
  • Include the return authorization number
  • Be sent within 14 days from the day the return authorization number was issued/emailed to you
  • You are responsible for return shipping charges
  • We reserve the right to reject any returns that do not meet these conditions
Once we receive the Carloo, we will issue a refund using your original payment method.
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Questions? Contact info@thecarloo.com

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