Shipping & Returns

Free Shipping
We offer free standard shipping on all Carloo orders (currently within the 48 contiguous U.S. states only)! Orders are shipped once a week (usually Mondays) via UPS, FedEx, or United States Postal Service (USPS). We are located in Oakland, California, so standard shipping times vary depending on your location. It can be as little as 2 business days in California or more than 8 business days to certain locations on the East Coast.

Expedited Shipping
If you need a Carloo by a specific date, contact us at info@thecarloo.com and we'll see if faster shipping can be arranged for an additional fee to meet your timeline and budget.

We've found that UPS is the most affordable option for expedited shipping. Here are some examples for reference (exact prices vary based on date and location):
- UPS 3 Day Select®: $6 expedited delivery fee per Carloo
- UPS 2nd Day Air®: $18 expedited delivery fee per Carloo
- UPS Next Day Air Saver®: $43 expedited delivery fee per Carloo
UPS “days” usually means “business days” (not weekends or holidays) and for 3 Day Select and 2nd Day Air, the countdown starts the day after UPS drop off (i.e. can take one more day than people think it will).

If you want to do research on shipping costs and timeframe to your location, we ship from 5627 Telegraph Ave, Ste 156, Oakland CA 94609 and a single Carloo is approximately 14" x 13" x 5" and weighs 4 lbs.

Shipping & delivery times are approximate and may be delayed due to national holidays, severe weather conditions, other natural disasters or emergencies.

Local pick up
If you're located near Oakland, California and interested in picking up a Carloo, contact info@thecarloo.com to arrange.

Alaska, Hawaii, U.S. territories
If you are in the US, outside of the contiguous 48 states, and interested in purchasing a Carloo, there may be an additional fee for shipping. Contact info@thecarloo.com to find out the specific shipping realities to your address.

International
Right now we are not shipping outside of the USA as customs and other international fees make it complicated and prohibitively expensive. Hopefully, the business will grow so that we’ll be able to sell anywhere, but not quite yet.

Every Carloo has a 30 day money back guarantee.  

We hope you love your Carloo as much as we do, however, we know life isn't always perfect.  If you are not fully satisfied with your Carloo for up to 30 days after delivery, you can return it to us for a refund. You are responsible for return shipping charges.

To return a Carloo:

• Send an email to returns@thecarloo.com within 30 days of  your Carloo being delivered
• In your email, let us know the reason for the return and if the Carloo has been used
• We will send you a return authorization number
• You return the Carloo to: Carloo LLC, 5627 Telegraph Ave, Ste 156, Oakland, CA 94609

Your return must:

• Include the product in its original packaging
• Include the return authorization number
• Be sent within 14 days from the day the return authorization number was issued/emailed to you
• You are responsible for return shipping charges
• We reserve the right to reject any returns that do not meet these conditions

Once we receive the Carloo, we will issue a refund using your original payment method.